Successful Healthcare Triumphs

United Methodist Communities at Bristol Glen Attains Deficiency-Free Federal Survey

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Jeff Lisk, administrator, and Deborah Granata, director of nursing, stand below Bristol Glen’s banner announcing the federal survey results.

United Methodist Communities at Bristol Glen Administrator, Jeff Lisk proudly reports, “Achieving a deficiency-free federal survey affirms and motivates us to practice the highest standards each and every day.” It all began on September 2, when a team of five qualified health professionals arrived at the bustling 235,000+ square-foot retirement community where 473 associates and residents cooperatively work and live.

Five representatives, four from the state and one from CMS (Centers for Medicare & Medicaid Services), part of the federal Department of Health and Human Services, came with a specific mission. CMS maintains oversight for compliance with the Medicare health and safety standards for facilities serving Medicare and Medicaid beneficiaries. Therefore, in order to accomplish that goal and to accurately survey and assess, visits are always unannounced, taking organizations by surprise.

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An elated group of Bristol Glen associates celebrate the federal survey results.

Over a five-day period, the survey team had full access to every operational aspect ofBristol Glen assuring compliance with established standards, requirements and regulations. Their methodical exploration of clinical practices included reviewing medication passes, medication carts, resident charts, and observing meals for issues of quality, sanitation and resident dignity.

They scrutinized high risk residents, wound care practices and other innumerable clinical components. Individuals and groups of residents, family members, powers-of-attorney and associates were interviewed by the five team members.

Executive Director, George Arezzo, proudly remarked “In light of the fact that generally, federal surveys rarely occur, a deficiency-free outcome is a remarkable accomplishment. I extend my congratulations to the entire Bristol Glen team.”